All of our skincare is made in Canada using ethically and sustainably sourced ingredients.

At Ember, we strive to be completely transparent about where our ingredients are harvested. Our products are made in Canada and always formulated without harsh chemicals and compounds. We believe in simple, sustainable, products without compromising on luxurious quality.

Solid Skincare removes unneeded water, filler and packaging out of skincare products, making it zero-waste and sustainable. We are committed to doing our part when it comes to the environment but at the same time not compromising on the quality of ingredients.

Warm the bar in your hands to activate it. Once it has begun to soften, glide it directly onto your skin using upward strokes along the jawline, cheekbone, eyelid and forehead, then massage the luxurious moisture into your skin with your fingers. Alternatively, massage it between your hands, applying the excess on the face for a healthy glow. Remember; a little goes a long way!

All shades work for all skin tones, but it all comes down to personal preference. Here is a handy shade guide.

The Ember Wellness Oil + Water Ritual is meant to simplify your routine. By combining a few spritzes of any Ember Hydrosol with a few drops of any Ember Facial Oil, you create the perfect three-ingredient moisturizer in the palm of your hand. Gently press and massage into your skin and enjoy your Ember glow. Practice both morning and night, or whenever desired.

Shh dont tell anyone but we might have a few new solid beauty products in the works! Subscribe to our email hello@emberwellness.com to be the first to know when they launch!

The Face Serum Bar lasts about 2-4 months, with day and nighttime application. The Highlighting Bar lasts about 4-6 months with day application. It does depending on the frequency of application but the bars are 50g and that is a lot of product! The Mini Bars last about 1-2 months with regular use. Make sure you save your case and repurchase a refill when you are ready. You can drop the remaining bits of your bar into a hot bath too!

We believe simplifying your skincare is the best way to support sensitive skin. All our products are suitable for sensitive skin, with our 01 / Facial Oil and Hydrosol Duo, Face Serum Bar and Body Serum Bar designed specifically with you in mind!

Bakuchiol is a naturally derived retinol alternative, helping to stimulate collagen production and cellular regeneration. It gives you all the benefits of retinol but without the harsh side effects. We use Bakuchiol in our best selling 03 / Facial Oil.

Our 03 Facial Oil, Face Serum Bar and Body Serum Bar, as well as all shades of the Highlighting Bar are perfect for Mature Skin. Bakuchiol, found in the 03 face oil is a gentle anti-aging ingredient. The Highlighting Bars offer a dewy shimmery finish rather than a matte finish which really helps mature skin appear fresh and beautiful.

The Heart Gua Sha is best used on the face, neck and décolletage using gentle upward strokes. The Cloud Gua Sha is great for your legs, buttocks and your arms to help relieve muscle tension.

A modality used in Traditional Chinese Medicine, Facial Cupping uses small silicone cups to create a gentle suction to glide along your face, jaw and neckline. This gentle suction combined with a an upward gliding motion help to stimulate cell turnover, promote circulation as well as lift and contour the face. Start by applying an ample amount of any Ember Facial Oil to your face (for effective 'slip'). To create the suction, squeeze the cup and apply to skin, releasing it to create suction. Once you have created a suction, use upward gliding motions.

Our products are always formulated with the least amount of ingredients necessary and do not contain any ingredients that have been added to impart a fragrance, including synthetic fragrances and essential oils. However, our Hydrosols do contain organic ingredients that have a natural scent to them. Our Facial Oils contain oils that may have a subtle, natural scent.

All of our ingredients are sourced and produced using 100% sustainable and ethical practices, including our mica.

Sourced exclusively in Georgia, USA, the mica in our Highlighting Bars is 100% ethically and sustainably sourced, and is developed using a founding member of the Responsible Mica Sourcing Initiative (RMI). The RMI is a group that actively contributes to helping private, public and non profit sectors become 100% sustainable.

All of our products are cruelty-free and we are proud to share that we are certified under the Leaping Bunny program.

The Leaping Bunny logo is the most trusted, and the only internationally recognized symbol guaranteeing non-animal tested products. Compassion is one of our core values and we strive to always be cruelty-free and vegan. Ember works within the supply chain to lobby and ultimately change current practices we find objectionable.

We encourage you to look for the Leaping Bunny logo on all of your products to ensure you are purchasing cruelty-

We are proud to be an active member of 1% for the Planet.

Email us at hello@emberwellness.com and we’ll take care of the rest. 

Orders purchased from an authorized reseller should be handled directly with the reseller. Please email us at hello@emberwellness.com if you need any assistance.

Email us at hello@emberwellness.com and our team will reply promptly.

Please email us as soon as possible at hello@emberwellness.com with the word "Cancel" in the subject line. We can not guarantee order cancellation but we will do our best.

Yes, we offer E-Gift Cards! Click here to purchase one online.

We offer a 30-day guarantee on all of our products. If you didn’t love an Ember Wellness product for any reason, please email us at hello@emberwellness.com. We are happy to issue an exchange or refund for products returned within 30 days. We are unable to refund shipping / duty charges.

How do I start a return?

Email us at hello@emberwellness.com and we’ll take care of the rest.

If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange.

Any item not in its original condition will not be eligible for return. Kindly Note: Returns for opened packages are at the discretion of Ember Wellness.

We do not accept returns or exchanges on sale items.

Each address you choose to ship to is considered a separate order and subject to applicable shipping and handling fees. Your order will be shipped to the delivery address you provided during checkout. Please make sure to provide all the details needed including the apartment/suite/building number, and the company name if applicable. Please note we do not ship to PO boxes.

All orders will be shipped using best shipping method depending on the shipping chosen at checkout. All orders will be tracked. Tracked deliveries that cannot be delivered will be shipped again at the customer’s expense or cancelled.

Delivery times will vary according to the delivery address and may take up to 3-9 business days once your order has been processed. Orders are typically processed in 2 business days. For specific delivery lead times, please contact us with your request before placing your order. You may reach us by e-mail at hello@emberwellness.com Monday through Friday, 10 am to 6 pm EST.

Ember Wellness is not responsible for any loss of the products following shipment from Ember Wellness or its agents’ facilities to the delivery address.

Ember Wellness is also not responsible for any delays in delivery. Delayed delivery will not give rise to any penalty or indemnity, and cannot be used as a reason for cancelling the order.

Client Care

Should you have further questions, please contact our team members whose main job is to give you warm and helpful support! You can reach us by e-mail at hello@emberwellness.com anytime. We assure you a swift response Monday through Friday, 10 am through 6 pm EST.

Availability and Descriptions

The purchase of products on the Site is subject to availability. Ember undertakes to accept and deliver orders within the limit of available stocks. Adding products to your cart does not guarantee availability at the time of your order.

In the case that items are temporarily or permanently unavailable, we will send you an e-mail so that you are informed. You will then have the option of modifying or cancelling your order. In case of a cancellation due to the temporary or permanent non-availability of items, we undertake to give you a full refund as quickly as possible.

Although we strive to update and keep accurate product and pricing information on the Site, errors and/or omissions may occur. In the event that an item is listed at an incorrect price or with incorrect information, Ember shall have the right, at its sole discretion, to refuse or cancel any orders placed for that item. If an item is incorrectly priced and Ember elects to refuse or cancel your order, we will notify you of such refusal or cancellation.

Fraud Prevention

Some orders may be subjected to validity checks via calling and emailing the client. Please be sure to provide us with the right email address and phone number to avoid any delays in the order process.

Quantity Limits

We reserve the right, with or without notice, to cancel or reduce the quantity of any order to be filled or products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms and Conditions. We limit orders to eight (8) of any single item and fourteen (14) total items. These restrictions may be applicable to orders placed by the same account, and the same credit card, and also to orders that use the same billing and/or shipping address. Orders exceeding these limits are subject to cancellation. We will provide a notification to you should such limits be applied. If you have any questions, please reach out to us by email at hello@emberwellness.com, and we will be happy to assist.

Overview

This website is operated by Ember Wellness. Throughout the site, the terms “we”, “us” and “our” refer to Ember Wellness. Ember Wellness offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


Section 2 - General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


Section 3 - Accuracy, completeness and timeliness of information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


Section 4 - Modification to the service and prices

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Section 5 - Products or services (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


Section 6 - Accuracy of billing and account information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.


Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Section 8 - Third Party Links

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


Section 9 - User comments, feedback and other submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


Section 11 - Errors, inaccuracies and omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


Section 13 - Disclaimer of warranties; limitation of liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Ember Wellness, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Ember Wellness and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


Section 18 - Governing law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Canada.


Section 19 - Changes to terms of service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


Section 20 - Contact information

Questions about the Terms of Service should be sent to us at hello@emberwellness.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@emberwellness.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@emberwellness.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.